Blogs good, Form replies bad

So I went and did The Right Thing – y’all know what I mean – looking up the almost impossible to find “report a bug” link, submitting a fairly well structured and constructive post. And received the usual brick to the head Form Letter reply.

Dear amd,

Thank you for contacting PayPal, my name is Lisa. After 
reviewing your email I understand you are enquiring 
about the donation buttons on the website.

If you have an issue with integrating PayPal on your 
website and are in need of assistance, please open 
a Merchant Technical Support ticket by following the 
steps below:

   1.  Go to
   2.  Click on the 'Contact Us' link at the bottom of
        any PayPal page.
   3.  In the ' Merchant Technical Support' box, click
        on the 'Merchant Technical Support' link.
   4.  Please fill in the form and all the required fields.

Alternatively you can click on the following link:
or go to

Please let me know if you need further assistance.


PayPal, an eBay Company

Original Message Follows:
customer subject: Donation button code generator 
is broken: 5302

I've documented it at

Your code is generated as:


The problem is the line break. Fix it to:


and everything works fine.'

Damn, I hate these things. My housemate works in support (not at Paypal) so I must ask him about it sometime, but it appears to me that they have about 3 different form replies and use a magic 8 ball to pick the appropriate one. I look forward to the wonderful, magical day when blogging scales to fulfill all customer service needs. Hey, it might even happen!